Cancellation / Rental Policy
Check-in 4pm Check-out 11am
We are now offering contactless check-in. When you arrive you may go straight to your cabin and the key will be in the door waiting for you. If you plan on arriving after 7pm, please just send us a quick message to let us know.
Parking is complementary. There should be plenty of parking for you and your guests in front of your cabin.
Late checkouts are subject to availability. (No late checkouts offered on Friday or Saturdays)
Free Wifi is available on site.
We also have smart TV's in every cabin with Nexflix, Hulu, etc. available. If you do not have a login please let us know and you can use ours temporarily.
If you are dissatisfied with your accommodations, please let us know before using the cabin so we may attempt to make your stay more pleasant.
CANCELLATIONS must be received 10 days prior to arrival to be eligible for a refund. Cancellations 10 days or more in advance of your check-in date will be refunded a 100%. Guests that cancel less than 10 days of arrival will be charged in full. No shows will be charged in full.
HOLIDAY Cancellations: 14 days or more in advance of original booking date will be refunded, minus a 10% cancellation fee. Holiday cancellations and no shows: 14 days or less will be charged 100% of the original booking. This includes days leading up or following a US Postal Holiday. Holiday rates do apply.
THERE ARE NO REFUNDS DUE TO ROAD CONDITIONS OR FOR EARLY DEPARTURE.
Oak Knoll Lodge does NOT charge for cleaning. That being said, we do reserve the right to charge an excessive cleaning fee if the cabin is left in an uncleanly manner (dirty dishes, stains on carpet or flooring, broken or missing items). Please be respectful and leave the cabin as it was when you arrived. Our cleaning service will take care of linens, towels and trash.
Damages to your room during your stay will be charge to your credit card on file. We will contact you about any additional charges.
All cabins are Non-Smoking. There is a $250.00 charge for smoking in any of our cabins .